Get fast help with the Podim app.
Use this page to report technical issues, account access problems, meeting flow errors, or content display bugs. Our team monitors incoming tickets during the event and responds based on priority.
Open Support FormQuick Self-Check
Try these steps first. Many login and sync issues are solved immediately.
- Restart the app and re-open your event profile.
- Confirm your internet connection is stable.
- Check that you are logged in with the correct attendee email.
- Update app/browser to the latest version available on your device.
- If content is missing, pull to refresh and reopen the event tab.
Issue Priorities
Set the correct priority so support can triage efficiently.
- Critical: Cannot log in, app crash, blocked meetings. Please go directly to the information desk in Deal Room.
- High: Key feature broken, profile data missing.
- Normal: Non-blocking UI/content issue.
- Low: Cosmetic issue or enhancement request.
Submit App Support Request
For attendees only. Please provide enough detail so we can reproduce and fix the issue quickly.